We hope and trust that you will be satisfied with the services that we provide. However, it may be that during the course of your claim you will have some complaints about the manner in which your case is being handled. You should initially bring these to the attention of John Kushnick, who is handling your claim. However, if he is unable to deal with these to your satisfaction then you should contact Ms Wendy Duffield, a partner in this firm, who will endeavour to deal with your complaints to your satisfaction. We will forward a copy of our Complaints Handling Procedure upon request. If you want to complain about our bill you may use this complaints procedure and you may also have the right to make a complaint to the Legal Ombudsman and/or by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill of costs remains unpaid the firm is entitled to charge interest.

If you are not satisfied with the way that we have handled your complaint or the outcome of the complaint process then you can make a complaint to the Legal Ombudsman within 6 months of your last contact with us:

• E-mail: enquiries@legalombudsman.org.uk
• Telephone: 0300 555 0333 (9 am – 5 pm)
• Address: PO Box 15870, Birmingham B30 9EB

You should contact John Kushnick for details of The Skemp Partenrship's Professional Indemnity Insurance (PII): john@pisolicitors.com or 0161 238 5410